Complaints

Over Fifty Group’s Complaints Resolution Process – July 2006

Over Fifty Group is committed to striving for excellence in relation to its products and services and wants to ensure that it responds to customers' concerns as quickly and efficiently as possible. Despite its best endeavours, it realises that complaints will occur from time to time and, to this end, has in place comprehensive internal and external complaints resolution processes to ensure they are resolved with minimum inconvenience to all parties.

If you have a complaint about an Over Fifty Group product or service, please contact our Investor Services Team on 1300 50 50 50.

If you are not satisfied with the response you receive, you may write to us at:

Over Fifty Group: Complaints Resolution Process
GPO Box 695
Melbourne Victoria 3001

Please provide the detail and reason for your complaint and we will attempt to resolve the matter and respond within 14 days of receipt.

If your complaint relates to a financial product or financial service offered by Over Fifty Group, and you are still not satisfied with our response, you may contact the Financial Industry Complaints Service (FICS) on 1300 780 808 or write to them at PO Box 579, Collins Street West, Melbourne, Victoria 8007.

Please note that a complaint must have gone through Over Fifty Group's complaints handling process first before it can be referred to FICS.