Privacy Policy

Privacy Statement

Over Fifty Group recognises the importance of safeguarding your privacy and is committed to complying with the National Privacy Principles which set the standard for how private organisations should deal with personal information. The National Privacy Principles are found in amendments to the Privacy Act 1988 which came into effect on 21 December 2001. We trust that this privacy statement will help you to understand how Over Fifty Group collects, uses, discloses and manages your personal information.

Over Fifty Group comprises, Over Fifty Group Limited and its controlled entities including Over Fifty Mutual Friendly Society Limited, Over Fifty Funds Management Limited, The Over 50s Guardian Friendly Society Limited, Over Fifty Seniors Equity Release Pty Ltd, Over Fifty Capital Limited, Over Fifty Insurance Pty Ltd. This privacy statement covers all Over Fifty Group companies, referred to in this statement as the "Over Fifty Group".

Information Collected

The type of information collected by us will depend upon your relationship with Over Fifty Group and may include name and title, address, contact details, occupation, date of birth, account details and nominated beneficiaries, shareholding details (for shareholders in Over Fifty Group Limited), property details (for home and/or contents insurance), salary and other information relating to personal financial circumstances (for loans). In most cases, and wherever possible, Over Fifty Group will try to collect personal information only from you.

Use of Personal Information

Over Fifty Group collects personal information about you primarily:

• to provide you with the products and services you request;
• to process an application for a loan;
• to administer your financial product, loan or shareholding;
• to provide you with information about other products or services offered by Over Fifty Group;
• to respond to your enquiries or complaints;
• to assess candidates for accreditation to sell Over Fifty Group Products;
• to satisfy any legal requirements.

Disclosure of Personal Information

Personal information held by an Over Fifty Group company may be disclosed to third parties such as:

• outsourced service providers, including administration, custodial and registry service providers; printers and mailing houses, information technology systems and
• software providers, credit risk analysis service providers, actuaries, professional advisers and research organisations;
• business partners, including insurance underwriters;
• government agencies including APRA, ASIC, Centrelink or the ATO;
• other Over Fifty Group companies.
• Financial intermediaries such as mortgage brokers and financial planners.

Where any company within Over Fifty Group contracts with an outsourced service provider or business partner we take reasonable steps to protect the privacy of any information disclosed to them. This includes inserting confidentiality provisions and a requirement to comply with the Privacy Act in our contractual arrangements.

Recording of call centre telephone calls

Over Fifty Group records all inbound calls received by our call centre and may also record outbound calls. A caller is notified at the commencement of a call that it is being recorded and may elect not to have the call recorded. Calls are recorded for the purposes of assurance and training.

Declining Product or Service Offers

From time to time Over Fifty Group may wish to use your information to tell you about other products, services or special offers that we think may be of interest to you. Please let us know if you do not want to receive these offers by contacting us on 1300 50 50 50 during business hours.

Quality of Information

Over Fifty Group aims to ensure that the personal information we retain about you is accurate, complete and up to date. Please provide us with complete and accurate information and keep us informed of any changes in your details such as a change of address.

If you do not provide all or part of the personal information that we request we may not be able to contact you or to administer your investment, policy, shareholding or loan properly.

If you believe that the information we hold about you is inaccurate please contact us on 1300 50 50 50 during business hours, or by writing to GPO Box 695, Melbourne, Victoria, 3001, so that we can update our records.

Security of Information

Over Fifty Group will at all times take steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Your personal information is treated as confidential. Employees and contractors of the Over Fifty Group are bound by confidentiality obligations.

Passwords, firewalls and virus protection are used by Over Fifty Group with a view to ensuring the security and integrity of the information technology systems that hold your information.

All premises housing our systems and other copies of your information are monitored and protected by security alarms and access card or key lock entry.

Your Rights of Access

You are entitled to obtain access to your personal information subject to some exceptions allowed by law. If you wish to make a request for access to your personal information please contact us on 1300 50 50 50 during business hours, or by writing to GPO Box 695, Melbourne, Victoria, 3001. Generally there will be no charge for providing this information.

Complaints

If you wish to make a complaint about a possible breach of privacy please contact us on 1300 50 50 50 during business hours or address your complaint to the Complaints Manager, Over Fifty Group, Level 30, 367 Collins Street, Melbourne, Victoria, 3000